The British Airways strike subsequent month is to trigger no less than 5 consecutive days of flight cancellations.
BA pilots introduced three days of strikes – happening on 9, 10 and 27 September – in a dispute over pay.
Regardless of the primary strikes being on 9 and 10 September, some clients flying between the eighth and 12th have been advised their flights have been cancelled – and to rebook or get a refund.
However some passengers mentioned they’d obtained cancellation emails in error.
After initially being knowledgeable their flights had been scrapped, they had been then advised their flights had been going forward.
Sarah Maxwell, from Belfast, was advised by electronic mail that her flight from Dublin to Dubai had been axed – however when she obtained via to buyer companies they assured her the flight was “100% not cancelled”.
BBC leisure correspondent Lizo Mzimba had an identical expertise, being advised he had been despatched a cancellation electronic mail “in error”.
“I’ve misplaced a complete Saturday morning making an attempt to kind out one thing it seems wasn’t an issue,” he mentioned.
BA is but to touch upon whether or not it had despatched some emails by mistake.
Many purchasers have additionally complained that they’ve been unable to get via to BA to make various preparations.
BA says it carries 145,000 clients every single day – with a fleet of greater than 280 plane – and a BA aircraft takes off from someplace on the earth each 90 seconds.
BA mentioned in an announcement it was “extraordinarily sorry” a few of its clients had been having difficulties making an attempt to rearrange flights.
“Our groups have been working tirelessly to assist as lots of our clients as potential, in these unprecedented circumstances,” it mentioned.
“Our planning groups have been offering our clients with as many choices as potential, as rapidly as potential, together with a full refund or rebooking to a special date of journey.”
Clients obtained emails late on Friday evening and within the early hours of Saturday morning informing them their flight had been cancelled.
Many took to social media to complain that they had been unable to rebook by way of the web site or get via on BA’s cellphone strains.
Abby Deem, 32, from Cambridge mentioned her honeymoon plans had been “ruined” after her enterprise class flight to Mauritius on 9 September was cancelled.
“We have been wanting ahead to this flight for a yr,” she mentioned.
“Neither of us have ever had the posh to journey enterprise class, and after the marriage it appeared the right method to begin our honeymoon.”
She mentioned she felt sick when her fiance Jonathan obtained a textual content to say the flight had been cancelled.
They’ve now booked financial system flights with Emirates and so they estimate it can value them an additional £500.
Jennifer Bond, from Manchester, was as a result of fly to Las Vegas together with her fiance Simon to get married however their flights to and from the US (11 and 25 September) have been cancelled.
She mentioned: “Almost two years of saving up and budgeting relentlessly and this occurs three weeks earlier than we fly.”
It was “unattainable” to get via to BA on the cellphone, she added, in order that they have booked new flights with Virgin – costing £700 greater than their authentic flights.
“We’re now out of pocket and the time to course of a refund is 4 weeks,” she mentioned. “It is disgraceful.”
One other buyer, Anna Redding, was scheduled to fly to Nairobi together with her accomplice for his or her honeymoon on 11 September and return on 27 September – when the ultimate strike is scheduled to happen.
They obtained an electronic mail saying their outward flight had been cancelled, and their return flight had been delayed.
She mentioned they’d additionally saved as much as improve to top quality flights because it was a “as soon as in a lifetime” vacation.
They’ve been unable to get via to BA on the cellphone and she or he mentioned the recommendation is unclear, including: “Will we attempt to get one other flight with another person however lose the primary class or will we wait simply in case however danger not getting some other flights?”
The corporate’s Twitter feed was inundated with messages from pissed off clients, with some saying their cancelled flights had been nonetheless on sale.
In response to at least one buyer, BA mentioned some flights earlier than and after the strike had been “nonetheless topic to disruption as a result of operational causes, together with crew rostering and positioning of plane”.
Journey skilled Simon Calder defined two days of strikes had changed into 5 successive days of cancellations as a result of BA wouldn’t ship a flight to, for instance, Hong Kong, if a pilot was going to go on strike the subsequent day.
He additionally mentioned BA has to search out clients “an alternate flight on the identical day if it presumably can, even when it means shopping for you a ticket on one other airline”.
If you’re delayed in a single day, he mentioned BA has to pay for a resort and meals.
He added: “The worst factor you are able to do is take a full refund as a result of then you’ll be shopping for one other ticket your self and that might effectively value extra.”
The British Airline Pilots Affiliation (Balpa) mentioned on Friday the strikes had been a “final resort” born out of “huge frustration” with airline administration.
Pilots have rejected a pay enhance price 11.5% over three years, which the airline put ahead in July.
What can I declare if my flight has been affected by the strikes?
BA recommendation says you’ll be able to request a full refund, rebook your flight for one more time within the subsequent 355 days, or use the worth of your fare to fly to a special vacation spot.
In case your flight has been cancelled as a result of airline workers are placing, the the Civil Aviation Authority mentioned, then this could be thought-about inside the airline’s management, and subsequently you’ve gotten a authorized proper to both:
- A full refund, and this consists of flights in the identical journey that could be from a special airline (for instance, an onward or return flight)
- A alternative flight to get to your vacation spot
- Or, in case you are half means via your journey and do not need a alternative flight, you’re entitled to a flight again to the airport you initially departed from
In some instances, passengers could also be entitled to extra money compensation for the inconvenience – however provided that you obtain discover that your flight is affected lower than 14 days earlier than departure.
Please embody a contact quantity in case you are keen to talk to a BBC journalist. You can even contact us within the following methods: